IT Support Officer

Position:  IT Support Officer
 

Industry: Records Management
 

Location: Nairobi

Our client, is the leading records and information management solutions provider in the Middle East and Africa, operates from 15 offices in 12 countries developing secure, innovative and customized solutions that address the full information life-cycle, meeting the needs of corporate and government clients across an extremely broad range of industries seeks to recruit an IT Support Officer.

Duties and Responsibilities

• Act as central point of contact between the users within station and IT
• Provide major customers with system integration solutions
• Handle incidents and requests and provide an interface for other IT activities 
• Monitor Datacenters health to ensure maximum availability and quick response to problems
• Solving incidents and escalating problems to second line as they arrive through phone, mail and helpdesk system when necessary
• Informing users of scheduled downtimes or any service outage
• Performing scheduled datacenter backups, database replication and report scheduling
• Managing, maintaining and upgrading all needed databases e.g SQL
• Performing periodic capacity planning for existing running servers such as LAN, communication links and escalating requirements to IT Manager/Station Manager/Chief Technology Officer
• Implementing all new upgrades and updates for the available systems
• Managing and controlling the IT systems and networks at the  branches
• Developing user accounts and email filter
• Ensuring datacenter patch management and helpdesk system administration
• Maintaining AMC (Annual Maintenance Contract) for out of warranty systems

Qualification and Experience

• Bachelor Degree / Diploma in Information Systems / Computer Science / Engineering
• A minimum of 2 years working experience
• MCSE is a credit  
• MS Office Applications (Word, Excel, Power Point & Outlook)
• Previous experience in database development and design is a plus (preferred SQL)
• Previous experience in IT/MIS field is a plus

To apply, send your CV only to vacancies@flexi-personnel.com before Friday 5th July 2013. 

Clearly indicate the position applied for and your minimum salary expectation on the subject line.