Customer Relations Executive

Position: Customer Relations Executive

Industry: Records Management

Location: Nairobi

Our client, is the leading records and information management solutions provider in the Middle East and Africa, operates from 15 offices in 12 countries developing secure, innovative and customized solutions that address the full information life-cycle, meeting the needs of corporate and government clients across an extremely broad range of industries seeks to recruit a Customer Relations Executive.
 

Duties and Responsibilities

• Managing customer inquiries, problems, requests, suggestions and determining appropriate solutions or responses
• Ensuring high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards
• Negotiating customer claims and initiating billing adjustments in coordination with team leader
• Growing existing customers and identifying potential customers for supply chain and delivery solutions
• Developing new customers from target market and existing customers with business solutions
• Planning and executing regular maintenance and business development visits to customers
• Maintaining and regularly updating customer information
• Understanding and networking all aspects of customers’ business needs
• Promoting suitable products  and developing solutions for customers involving business units
• Working with other business units  such as ground operations, cargo operations to ensure proper service delivery to customers
• Preparing and issuing proposals and quotations to customers

Qualification and Experience

• Bachelor Degree in  a business related field
• Consultancy selling skills
• Should possess a valid driving license
• Excellent communication skills
• A minimum of 2-3 years working experience
• Computer Proficiency: MS office Applications (Word, Excel, Power Point &Outlook)
• Previous experience in customer management experience will be an added advantage

To apply, send your CV only to vacancies@flexi-personnel.com before Friday 5th July 2013. 

Clearly indicate the position applied for and your minimum salary expectation on the subject line.