Field Project Manager

Samasource is an award-winning technology social enterprise that provides dignified, internet-based work to people living in poverty. 

We build technology that helps leverage the brain power of the poor so they can lift themselves out of poverty by providing valuable services to companies around the world. 

Our technology platform takes large data projects for leading enterprise clients like LinkedIn and Google, and breaks them into smaller tasks called “microwork” which are completed by our workers.
 

The Job:

We are looking for a self-motivated Field Project Manager to assist our Delivery Team in efficiently and effectively managing projects through our distributed workforce within delivery centers in Kenya, Uganda, Haiti, South Africa, India, and Pakistan. 

The field project manager will be a critical part of our delivery team, consisting of Professional Services team in HQ (San Francisco, CA, USA), Field Project Managers in Nairobi, Kenya, and Quality Team in India.  

The Field Project Manager will work closely with our local centers to manage high-impact projects from trial to completion.

Responsibilities:

• Perform comprehensive project management and Delivery Center oversight to ensure timeliness and high-quality project results, meeting KPIs and client SLAs
• Work closely with portfolio of Delivery Center partners for comprehensive capacity planning and workforce management
• Perform data driven analysis on project and performance metrics to optimize project execution effectiveness
• Work closely with Delivery Center managers and field personnel to ensure workers receive training and support for client projects
• Maintain open communications with Delivery Centers on quality issues, instruction clarifications, and best practices for project completion
• Seek continual innovation and improvement in task design, worker training, project workflow, delivery process and our technology platform to increase automation and efficiency of delivering projects
• Review and perform quality checks on all projects completed by Delivery Centers
• Interface closely with Delivery Team in head office on project scope, parameters, timelines, and expectations

Requirements:

• BA/BS with a strong academic record from a top university. Degree in economics, business, or other field with emphasis on data analytics preferred
• 2 year commitment to the role based in Nairobi, Kenya
• Minimum 4 years total working experience, at least 2 years related experience
• Robust analytical and Excel skills, with experience analyzing large datasets in Excel
• Exceptional attention to detail
• Strong writing and communication skills
• Strong project management experience
• BPO experience preferred
• Six Sigma certification a plus
• Proficient with Microsoft Office programs (Excel, Word, etc.), familiarity with collaborative project management web software like Basecamp a plus
• At home in a fast-paced environment that requires excellent time-management and the ability to multi-task and prioritize effectively
• Comfort in working independently in an unstructured environment, with reliable execution and timelines and strong communication skills
• Ability to effectively communicate with people from diverse backgrounds and cultures

To apply for this position, complete the online form available on http://samasource.org/company/careers/

Only qualified, short-listed candidates will be contacted