Call Centre Agent

National Bank of Kenya, one of the leading banks with a vision to becoming the Bank of choice in the provision of financial services within the region has exciting opportunities for dynamic, experienced, self driven, result oriented individuals to fill the following position;

Call Centre Agent

8 Positions

The position will be offered on a two (2) year renewable contract.

Reporting to the Manager, Call Centre the successful candidates will be responsible for providing high quality customer service by tracking and responding to customer queries through telephone calls and other channels such as email.

Key Responsibilities

• Provide first line support, troubleshoot problems and advise on the appropriate action, or otherwise escalate issues;
• Answering calls and responding to customer inquiries professionally;
• Researching required information using available resources;
• Open, track and close trouble tickets;
• Maintain status updates and requests with the Customer;
• Providing customers with product and service information;
• Capturing customer data;
• Identifying and escalating priority issues;
• Completing call logs and producing call reports;
• Follow up on issues and provide feedback to customers on reported incidents to ensure satisfaction.

Position requirements:

• Bachelor’s degree in a business field;
• Aged between 24 and 28 years;
• Two (2) years experience as a call centre agent
• Knowledge of Microsoft Office Suite and social media applications.

Other requirements:

• Customer service oriented and professional telephone etiquette;
• Problem-solving and analytical ability;
• Excellent verbal and written communication skills;
• Quick decision-making abilities;
• Ability to cope up with difficult situations and diverse customers;
• Ability to multi task; work independently and also as part of a team

This position attracts competitive salary compensation, eligibility to the Bank bonus scheme, staff loans and other staff benefits.

Interested and suitably qualified individuals should forward their detailed application, CV, copies of their academic and professional certificates, day time telephone contacts and addresses of three professionally relevant referees to reach the undersigned by Wednesday, 5th March 2014.

*Only shortlisted candidates will be contacted.

National Bank is an equal opportunity employer.

The Head of Human Resources

National Bank of Kenya Ltd

P.O. Box 72866 — 00200

Nairobi

www.nationabank.co.ke

Internship Positions - Data Analyst

Internship Announcement

KEMRI / CDC Research & Public Health Collaboration

Opening date: 21/02/14

Location: Kisumu

Reports To: Data Manager – HDSS Branch.

Internship Positions - Data Analyst

2 Positions

INTERN K16/05/14

Requirements: 

• Bachelors degree in Mathematics, statistics, Biostatistics or equivalent from a recognized university;
• Knowledge of at least one statistical analysis package (SAS, STATA, SPSS and must be willing to learn new statistical analysis packages.

Applications are due no later than: 7th March 2014 to:

Human Resource Manager,

KEMRI/CDC Program,

P.O. Box 1578, Kisumu.

Or email to recruitment@kemricdc.org  

or log into our web www.jobs.cdckemri.org

Computer Programmer Internship at KEMRI/ CDC

Internship Announcement

KEMRI / CDC Research & Public Health Collaboration

Opening date: 21/02/14

Location: Kisumu

Reports To: Data Manager – HDSS Branch.

A. Internship Positions: Computer Programmer

3 Positions

INTERN K15/05/14

Requirements:

• Bachelors degree in Computer sciences or equivalent from a recognized university.
• Should be able to program in .net languages and/or java environment,
• Knowledge of SQL server, MySQL, and SQL Server mobile edition databases is an added advantage.
• Demonstrated Knowledge in software architecture, object oriented design, design patterns, data structures and multi-threading.
• Knowledge of open source systems is an added advantage.
• Ability to learn and create user, application and technical documentation.

Applications are due no later than: 7th March 2014 to:

Human Resource Manager,

KEMRI/CDC Program,

P.O. Box 1578, Kisumu.

Or email to recruitment@kemricdc.org  

or log into our web www.jobs.cdckemri.org

Accounts Assistant for IITA

International Centre for Tropical Agriculture (CIAT)

Recruiting an Accounts Assistant for IITA

IITA is an international non-profit research-for-development (R4D) organization created in 1967, governed by a Board of Trustees, and supported primarily by the Consultative Group of International Agricultural Research (CGIAR).

IITA’s R4D is anchored on the development needs of sub-Saharan Africa and develops agricultural solutions with partners to tackle hunger and poverty by reducing producer and consumer risks, enhancing crop quality and productivity, and generating wealth from agriculture.

CIAT, on behalf of IITA, is seeking for an Accounts Assistant with the main responsibility of performing a wide variety of finance and accounting support duties, ranging from complex to routine, all of which contribute to the efficient and professional operation of IITA programs.

Main responsibilities include:

• Assist the Project Accountant in preparation of students’/interns payroll.
• Timely capture, tagging and reporting of fixed assets details in liaison with the administration office (Procurement)
• Maintain the cash and travel advance register
• Prepare cheques for payments and imprest reimbursements
• Process and submit payment vouchers and receipts to the accountant for posting
• Undertake banking duties including over counter transactions, relationship management etc.
• Prepare payment vouchers and ensure proper support documentation
• Process travel claims/advance and ensure timely submission and processing of advances and legalizations
• Preparation of Journal Vouchers for review by project accountant.
• Maintain office cash imprest and coordinate weekly cash count process
• Ensure proper filing of financial and accounting records for easy retrieval
• Compile and process hard copy accounting support documentation for submission to HQ
• Perform any other under the jurisdiction of the accounting office

The candidate shall have the following competencies, skills and experience:

• CPA III
• 1 Year experience in a busy accounting environment
• Possess good interpersonal and communication skills, good judgement and a high level of integrity and respect for confidentiality.
• High level of computer skills, ability to handle complex financial and accounting systems including knowledge of Oracle and ability to learn new applications quickly.

Terms of employment:

The position is nationally recruited, will be based at IITA Offices in Nairobi, Kenya.

The contract will be for two years period, subject to a probation period of three (3) months, renewable depending on performance and availability of resources.

How to Apply:

Applicants are invited to send a cover letter illustrating their suitability for the above position against the listed qualifications, competencies, skills together with a detailed curriculum vitae, including names and addresses of three referees.

All correspondence should be sent tociatkenyainfo@cgiar.org and should clearly indicate “IITA Accounts Assistant” on the subject line.

Applications and CV’s should be saved as one file using the applicant’s last name and first name for ease of sorting.

Closing date for applications: 3rd March 2014

All applications will be acknowledged; only short listed candidates will be contacted.

We invite you to learn more about us at:

http://www.ciat.cgiar.org

http://www.iita.cgiar.org

Senior Manager - Program

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Senior Manager - Program

Ref: TECHNOLOGY_SMP_FEB_2014

We are pleased to announce the following vacancy in the Network Engineering Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Head of Department – Network Engineering, the role holder will oversee and manage of all Network Engineering Programmes/Projects.

He/She will facilitate the development of department processes and procedures.

In addition the role holder will manage programs within the constraints of cost, time and scope so as to deliver the desired departmental objectives as well as overall company objectives.

Key Responsibilities:

• Provide an overall oversight for all Network Engineering Programmes/Projects;
• Facilitate central CAPEX planning and management to ensure planned CAPEX utilization and all capitalization of projects assets is within acceptable limits;
• Co-ordinate Preparation of CAPEX governance and project steerco reports;
• Ensure CAPEX tracking tools are in place;
• Ensure network engineering processes are in line with other company processes and procedures to ensure proper service delivery and alignment to ISO processes;
• Coordinate the development of SLA between business units and other support functions i.e. Risk, HR, Supply Chain, Technical & IT;
• Provide overall oversight on Management of recovery, utilization and/or disposal of materials and equipment as per agreed usage and disposal plans;
• Provide overall oversight on Materials issuance and stock level management.

Role Requirements

• Honors Degree in Engineering, IT or Commerce;
• Professional certifications: PMP or PRINCE II;
• At least 5 years’ experience in project management with experience in line management or principal engineer;
• Master degree: MBA, MSc/MA in Project management will be an added advantage;
• Experience in managing multiple projects (6 – 12 month duration) simultaneously from start to finish, which have impact across a company, customers and on the revenue generation capability of the organization;
• Good understanding of financial principles, financial ratios with ability to interpret standard financial statements;
• Good understanding of regulatory framework for mobile operations particularly in the Kenyan environment.

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below.

The Head of Talent and Resourcing,

Safaricom Limited

Nairobi

via e-mail to hr@safaricom.co.ke

Two Accountants needed

Our client in the Travel Industry requires to hire 2 accountants with the following qualifications;

1. B.Com with CPA / ACCA (also part qualified would do if they have a degree)

2. Work Experience - 4 to 6yrs

3. Salaries - Negotiable

Only experienced accountant will be shortlisted.

Email CV to rionakentrain@gmail.com by the 28th Feb 2014

Personal Assistant

French Speaking Personal Assistant

PA in manufacturing industry.

PA Duties

• exceptional written and oral communication skills;
• excellent word processing and IT skills, including knowledge of a range of software packages;
• ability to work under pressure and to tight deadlines;
• good organizational and time management skills;
• ability to research, digest, analyses and present material clearly and concisely;
• excellent interpersonal skills;
• ability to work on your own initiative;
• honesty and reliability;
• attention to detail;
• flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines;
• discretion and an understanding of confidentiality issues.

Professional Merit

• Diploma /Degree in Business Administration or relevant courses required.
• Must be good in accounting / numbers
• Experience – more than 5 years.
• Mature with a valid passport.
• Must fluently speak and write FRENCH.

Salary; negotiable

Email your cv to riona@kentrain.co.ke by 8th of March 2014

PS; If you cannot speak French then we will not consider your application.

Teachers at the Aga Khan

The Aga Khan High School, Mombasa is a leading mixed/day school in the Coast Province that offers the KCSE, IGCSE and ‘A’ level curricula.

The school is pleased to invite interested candidates to apply for the following positions:

+ English Language/Literature
+ Geography
+ Mathematics/Physics
+ Computer Studies
+ Chemistry
+ Islamic Religious Education (I.R.E)

Requirements:

Applicants must have a B.Ed. degree in their respective teaching field and a minimum of 5 years’ experience teaching the KCSE, IGCSE and ‘A’ level curricula.

Interested applicants should submit their CV by Saturday 8th March 2014 to:

The Aga Khan High School, Mombasa
P.O. Box 90062-80100 Vanga Road, 

Mombasa, Kenya

Email: akhsm@akesk.org