Saturday 6 July 2013

Safaricom SACCO Internal Auditor and FOSA Manager

Safaricom SACCO Ltd was registered in May 2001 to provide members with the opportunity to save and access competitive credit facility to develop and improve their economic and social status.
The initial membership was 123 by the end of 2001, we are now 3,800 from 23 common bonds.
While we have grown our membership to over 3,800, our dream is to have have atleast 10,000 members in order to enjoy the power of numbers.
The enactment of Sacco Act 2008 which created SACCO Societies Regulatory Authority (SASRA) has improved regulatory framework which in turn has improved the business dimensions within the SACCO sector.
With monthly interests as low as 1% on reducing balance, no loan queuing,
5 years repayment period for loans up to Shs. 6M, efficient management and IT leveraging,
Safaricom Sacco Ltd is the financial partner of choice!
To maximize on these, we have opened our common bond and are recruiting members from the following sectors of the economy
M-PESA dealers and agents, suppliers and business partners of Safaricom Ltd,
Firms in Telecommunication Industry, IT industry, Small Sacco's ready for mergers, relatives and friends' recommended by existing members and others who can faithfully maintain minimum monthly deposit of Kshs 3,000.
Interested? Contact us immediately!
In line with our growth prospect, we are seeking to fill the following positions:

Internal Auditor

Bachelor's degree in Accounting or Finance preferred.
ICPAK Membership.
3 years' practical audit experience in busy environment.
Strong analytical, written/verbal communication, interpersonal, and relationship building skills.
Systems knowledge and familiarity.
Ability to adapt to change quickly and multi-task


FOSA Manager


Bachelor's degree in Cooperative Management, Banking, Accounting or Finance.
Membership to a professional body.
3 years' practical experience in FOSA, banking or microfinance management.
Strong analytical, written/verbal communication, interpersonal, and relationship building skills.
Systems knowledge and familiarity.
Ability to adapt to change quickly and multi-task.
Ability to market and grow FOSA.


Send response by 14th July to: sacco@safaricom.co.ke

Assistant Front Office Executive and Guest Relations Executive

Assistant Front Office Executive
Ideal candidates should posses the following:-

Minimum Qualifications:

Education:
Diploma in Hospitality Management; Must have a working knowledge of Fidelio, Opera or IDS.

Experience: 
A minimum of two years experience in Front Office Operations, additional language ability is a plus.

Job Role: Reporting to the Front Office Manager, the Assistant Front Office Executive will be responsible for coordination of all activities at the Front Office area in relation to Reservations & Registration of Guests, Billing, and Supervision & Training of all staff.

Key Responsibilities
  • To assist the Front Office Manager in running the department & take charge in his/her absence
  • To create a team environment by ensuring effective communication within the team
  • Ensure the department runs within the approved budgets - by making sure that up-selling is maximized and costs kept at an appropriate level as required
  • To continuously perform on-the job training to ensure hotel standards are maintained
  • Supervise checking in & out of guests and overall comfort of the guests, and handle all guest requests and complains
  • Liaise with the Sales/Reservations & team regarding group bookings, room allocations, room requirements & billing instructions
  • To prepare weekly & monthly reports as directed by the Front Office Manager
  • Prepare & manage the staff duty roster, grooming, punctuality & their consistent performance
  • Any other duty as may be assigned by the Front Office Manager from time to time

Desired Characteristics
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behaviour
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and conscious of time management
  • Maintain open line of communications with each department
  • Openly accept criticism & developmental feedback
  • Be available to work a flexible schedule to include weekends and holidays
  • Strong leadership skills and practice, leadership by example

Guest Relations Executive
Ideal candidates should posses the following:-

Minimum Qualifications:

Education: -
Diploma in Customer Relations: Must have working knowledge of hotel management system.

Experience: -
A minimum of two years experience in Customer Relations.

Job Role: Reporting to the Front Office Executive, the Guest Relations Executive will be responsible for handling all guest requests/ complaints effectively to ensure complete guest satisfaction

Key Responsibilities
  • To be warm, friendly and courteous to guests
  • To check all VIP rooms
  • To initiate action on all group bookings and block rooms in the reservation register
  • To follow up with the local travel agent for requirements of a group before their arrival
  • To maintain appropriate guest history records
  • To greet guests on arrival and provide timely assistance at check-in
  • To advise the relevant teams/management of all VIP arrivals and also to escort all VIP's to their rooms
  • To report on a daily basis, all views, suggestions/ comments of guests met
  • To assist guests immediately if they have any problems with the services provided by the Hotel
  • To pay special attention to special requests on rooms, services and complaints of house guests
  • To promote sales and develop business contacts for the Hotel and the company
  • To render assistance to the Front Office team
  • To take rounds of the entire Hotel to ensure smooth operation in all areas
  • Any other duty as may be assigned by the Front Office Executive from time to time

Desired Characteristics
  • Well organized, able to multi-task.
  • Great at customer service and building positive relations with guests and colleagues
  • Ability to work under pressure and maintain a pleasant working environment
  • Excellent administrative skills & computer literate 
  • Excellent communication skills
  • Strong leadership skills and practice, leadership by example
  • Outgoing personality, open minded and flexible. Socialize at required level for this position
  • Excellent appearance

To apply kindly follow this link http://bit.ly/12ouW09 and profile yourself before 8th July 2013