Call Center Assistant

Kenya Trade Network Agency – KENTRADE
Vacancy Announcement
The Kenya Trade Network Agency (KENTRADE) is a State Corporation under the National Treasury whose mandate is to implement, operationalize and manage the Kenya National Electronic Single Window System (KNESWS) as well as Trade Facilitation.
KENTRADE was established under an Executive Order and gazetted as Legal Notice No 6 of 2011 on 28th January 2011.
To fulfill its mandate, KENTRADE wishes to engage suitably qualified candidates who meet the requirements of Chapter 6 of the Kenya Constitution for the following positions:
Customer Service Department
 
Call Center Assistant
Reports to: Call Center Officer

Job Purpose: This job function predominantly entails answering queries, handling complaints and providing information to customers for effective and efficient operations in order to support the fulfillment of KENTRADE’s mission.
Based at KENTRADE’s Call Center, the Call Center Assistant responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by ensuring first contact resolution (FCR).
Duties & Responsibilities
Act as a single point of contact for phone calls and emails from users. The call center agent shall listen, log and respond to customer enquiries via email and phone
Recognizing, documenting, and informing the supervisor regarding the trends in external customer calls.
Anticipating potential needs or problems of customers.
Following through on commitments made to customers
Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
Maintaining confidentiality of information
Achieving first contact resolution (FCR)
Handling complaints or issues satisfactorily
Recording details of comments, inquiries, complaints, and actions taken.
Prioritize received issues in order to identify and escalate situations requiring urgent attention first.
Providing accurate information about organizations services
Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.
Working Conditions
1. Hours of work will vary and shift work will be required.
2. Assistants may be required to sit for long periods of time.
Qualifications and Experience
Minimum of Bachelor’s degree in Information Communication Technology or related field form a reputable institution.
Computer Literacy (MS Office) is essential
Experience in Call Centre operations desirable.
Excellent communication skills both oral and written
Ability to multi task with high stress tolerance level.
Personal and Professional Integrity
Team oriented
Qualified and Interested candidates are requested to submit their applications, Curriculum Vitae, copies of certificates & testimonials, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates previous work experience.
Applications should be addressed as detailed below and be sent by post, hand delivery or email so as to be received not later than 5.00pm on Friday, 26th July 2013.
The Chief Executive Officer Kenya Trade Network Agency
1st Floor, Embankment Plaza Longonot Rd – Upperhill
P.O. Box 36943-00200 Nairobi
Email: vacancies@kentrade.go.ke
KENTRADE is an Equal Opportunity Employer
Canvassing will lead to automatic disqualification
Only shortlisted candidates will be contacted.

Advocacy Intern

Advocacy Intern
 

PELUM-Kenya is a network of 42 Civil Society Organizations reaching smallholder farmers in Kenya; in adoption of Ecological Land Use Management (elum) practices which promotes use of eco-friendly technologies to enhance food production and incomes using locally available materials. 

PELUM-Kenya is mandated by its 42 members to promote Ecological Land Use Management (elum) practices and principles in Kenya through networking, capacity building, information sharing and advocacy. 

Participatory Ecological Land Use Management as a network has heightened a need for evidence based advocacy to inform the community at large about the natural environment and to achieve the need for a meaningful participation.
 

The African Biodiversity Network (ABN) is a regional network of individuals and organizations seeking African solutions to the ecological and socio-economic challenges that face the continent. 

The ABN was conceived in response to growing concern in the region over threats to Biodiversity in Africa and the need to develop strong African positions and legal instruments at the national, regional and international level. 

Currently The ABN has 36 partners drawn from twelve African countries: Benin, Botswana, Ethiopia, Ghana, Kenya, Mozambique, South Africa, Tanzania, Togo, Uganda, Zambia and Zimbabwe.

Bread for the World (BfW) provided a grant to African Biodiversity Network (ABN) and PELUM-Kenya for the project “Biosafety and Seed laws capacity building in Kenya” in order to scale up knowledge on Bio-safety in Kenya for informed choice by consumers and producers”.
 

PELUM –Kenya seeks to recruit an exceptional results oriented individual to fill the position of Advocacy Intern. 

This position will report to the Campaigns Advocacy and Lobbying officer in PELUM Kenya and will be responsible for the following:

Key Responsibilities

• Supporting the day-to-day operations and activities of project.
• Supporting the activities of Kenya Biodiversity coalition and effectiveness of the activities implemented by the member organizations of the coalition.
• Supporting PELUM Kenya in identifying information needs and interests, collection of information, dissemination and facilitating seamless exchange of information among the stakeholders.
• Screening, responding, handling and rerouting correspondences as guided in PELUM Kenya
• Supporting the building of a strong networking culture and effective working relationships and ensuring that the member organizations contribute effectively to the local and global debates
• Supporting arrangements for meetings, workshops, conferences and other events
• Developing reports as required from time to time with the guidance of the CAL Officer in PELUM Kenya.

Key Qualifications, Knowledge & Experience

• Minimum of undergraduate degree or equivalent in Journalism, Agriculture, Environment, Sociology, Political Science or a closely related discipline.
• Minimum of 2 years’ experience related working.
• Experience in food rights and food sovereignty issues
• Computer proficiency in: Word, Excel, Outlook, PowerPoint, Internet search skills and ability to learn new applications quickly
• Proven ability to work independently.
• Be a good communicator with excellent research and writing skills in press releases, newspaper articles, blogs

Remuneration for the position is Kshs. 30,000 per month (gross)
 

Application Procedure and deadline.
 

Applications (Cover letter including the current and/or expected remuneration and CV) to be sent by email only to pelumkenya@gmail.com with the subject line “Application for the position of Advocacy Intern”
 

Deadline for submission of the applications will be 20th July, 2013. 

Only shortlisted candidates will be contacted.

Those who previously applied for this position need not re-apply.

Part time Accountant

Part time Accountant 

Salary K’sh 45,000
 

Our client is a leading five star hotel located in Nairobi, due to increased workload, management wants to recruit two accountants on a temporary basis with a potential for these jobs to be permanent depending on business.

Key Duties and Responsibilities

• Handle statutory returns
• Assist in payroll preparations
• Handle accounts payables and receivables
• Assist in Audit preparation work
• Maintain accounting records and reconciliation controls of approved budgets
• Cost accounting
• Facilitate stocktaking activities
• Any other duty assigned from time to time

Required Qualifications

• Preferred CPA Part two minimum
• At least 3 years experience in accounting
• Must be proficient in QuickBooks and Microsoft Office
• Suitable candidate should be of unquestionable integrity
• They should also be dynamic and a team player
• Be experience in all areas of accounting
• Ability to work to tight deadlines in a pressurized environment
• Have high good attention to detail

N.B: Prospective candidates SHOULD not be working and should be available to take up the offer immediately.

If you meet the above requirements send your CV only, indicating the title (Accountant Salary 45K) on the subject line to jobs@corporatestaffing.co.ke.

Only shortlisted candidates will be contacted.

Kindly send your applications before the 20th July, 2013

Graphic Design Graduate

A vast growing company seeks a Graphic Design Graduate with strong IT skills.
 

Ideal candidate must have attention to detail, internet skills, initiative and drive as well as excellent Ms Office applications including Adobe Applications. 
 

The position will offer great opportunity to learn about e-marketing and social media. 
 

A passion to learn, drive and initiative are essential for this role.
 

Duties:

• Graphic Design with Adobe Applications
• Social media
• Web development

Salary: KShs. 25,000 

Deadline: 20th July 2013
 

Applications:
 

To send your up to date CV and a Cover letter to 

grace@summitrecruitment-kenya.com  
Summit Recruitment & Training, Blixen Court, 

Karen Road, Karen
 

Only short listed candidates will be contacted.

Please indicate in your email which position you are interested in. 

Only candidates stating current salary will be considered.

Please do not apply if you do not meet the requirements of the job

Member of the Commission - TSC

Selection Panel for Appointment of Members of the Teachers Service Commission
 

Announcement of Vacancies

Applications are invited from suitably qualified persons to fill five (5) vacancies of Member, Teachers Service Commission.
 

A. Requirements for Appointment
 

1. Member of the Commission
 

A person shall be qualified for appointment as Member, if such person:
 

(a) holds a degree from a university recognized in Kenya;
 

(b) has knowledge and experience of at least ten (10) years in matters relating to any of the following fields-
 

(i) Education;
 

(ii) Governance;
 

(iii) Management; or
 

(iv) Law; and
 

(c) Meets the requirements of Chapter Six of the Constitution.
 

2. A person shall not be qualified for appointment as a Member if the person:-
 

(a) is a serving member of Parliament;
 

(b) is a serving member of a governing body of a political party;
 

(c) is a member of a local authority; or
 

(d) has been found in accordance with any law to have misused or abused a state office or public office or in any way to have contravened Chapter Six of the Constitution.

B. Duration of Appointment
 

One six-year non-renewable term.
 

C. Terms of Service
 

1. Full-time;
 

2. Shall not hold any other office or employment for profit whether public or private; and;
 

3. Remuneration and benefits will be as set by the Salaries and Remuneration Commission.
 

D. Applicants should attach copies of clearance certificates from:-
 

1. The Kenya Revenue Authority;
 

2. The Ethics and Anti-Corruption Commission;
 

3. The Criminal Investigations Department;
 

4. Any of the Credit Reference Bureaus in the country; and
 

5. Higher Education Loans Board (HELB).
 

E. Applications, together with detailed Curriculum Vitae and copies of academic and professional certificates, National Identity Card or Passport, together with relevant testimonials and certificates should be addressed to:
 

The Chairperson,
Selection Panel for the Appointment of
Members of the Teachers Service Commission,
Harambee House,
P.O. Box 30050 – 00100,
Nairobi
 

or delivered to Room 1214, 12th Floor, Harambee House between 8.00 a.m. and 5.00 p.m. on working days,
 

Or scanned and signed applications e-mailed to: secretaryhrm@kenya.go.ke
 

The Envelope should be clearly marked “APPLICATION FOR MEMBER OF THE TEACHERS SERVICE COMMISSION”
 

Closing date: 26th July, 2013
 

Dr. James M. Kamunge, EBS
Chairperson,
Selection Panel for the Appointment of Members,
Teachers Service Commission

Electrical Engineer

Job Title: Electrical Engineer    

Job Code: EE/MM/130712
 

Number of Positions Open: 1    

Location:  Nairobi, Kenya   

Closing Date:  Open Until Filled

Summary:

Our client designs, manufactures and sells highly functional, highly affordable vehicles as a transportation platform empowering local entrepreneurs to mobilize the developing world. 

They recognize that appropriate transport is a key enabler to socio-economic development in deprived communities across the developing world and aim to unlock this vast potential by designing, manufacturing and selling a new vehicle for Africa, starting in Kenya.

They are looking for exceptional individuals who share their vision and possess the skills and attitude necessary to make a valuable contribution to our work in Africa.

Primary Responsibilities:

Technical Engineering:

• Create and maintain electrical schematics and perform circuit analysis.
• Identify and specify new electrical parts and work with sourcing team to evaluate suppliers.
• Create and maintain a hardware verification plan and performance document.
• Develop and maintain Electrical Design Failure Mode Effects Analysis (DFMEA).
• Define hardware test software, if needed.
• Supply electrical information to ECAD for system layout.
• Ensure electrical design is compatible with mechanical design and manufacturing processes.
• Support interior and exterior electrical design layout and review.
• Provide technical support for product builds.
• Complete electrical hardware verification as per the verification plan.
• Build, provide and archive electrical test harnesses, simulators, exercisers and loads for validation.
• Maintain feasibility of engineering approach for low volume production tooling and limited in-country resources.
• Review and revise engineering and/or production processes in response to feedback from colleagues, safety concerns, quality issues, loading requirements etc.
• Advice and assist team of local Kenyan mechanics and welders on the prototype vehicle build and general workplace best practices (e.g. equipment safety standards).
• Ensure high quality standards throughout the vehicle build; develop test procedures and conduct tests using software packages and physical testing methods.
• Utilize in-country equipment and materials and adapt approach to the low-tech resources available.
• Identify, create solutions, and resolve technical design conflicts collaboratively with Design
• Engineer, Quality Engineer and Cost Engineer.

Project Management:

• Lead and facilitate engineering review sessions; revise approach with stakeholder feedback.
• Take ownership of projects; plan milestones, timelines, budgets, resources and identify potential risks to deliver engineering aspects within agreed completion dates.
• Be proactive regarding task completion and periodically advise wider team on project status, timing, resources, issues, and ability to deliver on-time with excellence.
• Ensure adherence and compliance to general automotive industry engineering standards and best practices; maintain structured and versioned data outputs daily and backup data weekly.
• Work as an active member of the team, ensure effective communication between colleagues and positively contribute regularly to meetings and briefings.

Skills and Certification:

• An ideal candidate should combine outstanding technical skills in electrical engineering with excellent interpersonal and communication skills to work effectively with a multidisciplinary team.
• They should be rigorous, pragmatic and on-the-ground solution focused – not overly academic.
• Bachelor degree (minimum) in Electrical Engineering, Mechatronic Engineering, Mechanical Engineering or similar
• GPA or higher from a top university worldwide
• Ability to read and write electrical schematics
• Proficiency in SolidWorks, CATIA or AutoCAD
• Passion for prototype development and a pragmatic attitude
• Ability to adapt to a dynamic working environment and work within a diverse team
• Extreme patience and a good sense of humor
• Excellent oral and written communication skills
• Excellent interpersonal skills to work effectively with others
• High level of analytical and problem solving skills
• Ability to follow a design from initial requirements definition through test and delivery
• Ability to self-manage; taking ownership of projects: budgeting, work planning, resource
• management and reporting
• A start-up personality; entrepreneurial, ambitious, independent, systematic attention to detail,
• structured thinker, goal-oriented, flexible and able to deal well with setbacks

Desired:

• Master’s degree (or higher) in Electrical Engineering, Mechatronic Engineering, Mechanical
• Engineering or similar
• 2-5 years of automotive-related experience, preferably on a vehicle build project
• Detailed understanding of automotive exteriors, interiors, manufacturing and operations
• Fluency in Kiswahili (the national language of Kenya)   

Experience:

1-2 years of automotive-related experience, preferably on a vehicle build project

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Electrical Engineer