Receptionist in Westlands Nairobi

Position Type: Full-time

Experience: 2

Salary Range: Ksh13,000 Monthly

OBJECTIVE
Our Client based in Nairobi is looking for a receptionist urgently

SUMMARY OF QUALIFICATIONS
• Over 2 years’ experience in front desk and customer service
• Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner
• Able to direct and accompany guests to different facilities and functions in the hotel
• In-depth knowledge of using computers
• Hands-on experience in computing bill, collecting payment and making change
• Proven record of performing tasks as mentioned on daily checklist
• Demonstrate ability to answer inquiries about hotel services, shopping, dining and travel directions

Responsibilities
• Welcome and register guests and offer them services and room rates
• Handle guest check in and checkouts professionally and in a welcoming and specialized manner
• Issue room key and forward instructions
• Make changes and confirm reservations by means of the Lodging Management Systems
• Keep records of room availability and guests’ accounts
• Maintain the hotel’s high standard of service and hospitality
• Provide the maximum quality of service to the guests
• Verify that all updated reports have been run
• Date stamp, arrange, and track incoming mail

SPECIAL SKILLS
• Excellent customer service skills
• Strong interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Able to work varied shifts, including weekends, holidays and at night
• Language: Able to communicate in English, in both written and oral forms
• Profound ability to process cash transactions accurately

If you qualify for the above position kindly drop your CV copies of certificate to our office in Devan plaza, opp Fuji Plaza Crossways Road. Contact 0722600188