Business and Technical Support Analyst

Job Title: Business and Technical Support Analyst

Job Category: Analyst
 

Department / Group: Technology Solutions

Job Code / Req#: MT-P2013-A001
 

Location: Nairobi - Karen

Position Type: Full-Time
 

Will Train Applicant(s): Yes

Posting Expires: 19-July-2013
 

About the role:
 

The role of business and technical support analyst is offered in the Technology solutions team.  

Initially, the role will report to the Head of Business Solutions Delivery and will work closely with our business partners to evaluate, tune & implement business software solutions for our partners and clients on all layers of the application and associated infrastructure. 
 

This is a high performance culture environment and you will demonstrate that you can work efficiently and quickly on a variety of business application platforms including internet based systems.  

You will be measured on skill and ability to prioritise, monitoring and interpretation, quality and timeliness of delivery.
 

We are an Equal Opportunity Employer

Position Details
 

Overall Description
 

Evaluate, develop, implement, integrate, configure and support business applications and database infrastructure upon which the business, its partners and its clients rely on within agreed standards.
While technical in nature this is not purely a developer or support role.  

The role also requires an appreciation of business analysis, as it will involve a high level of interaction with staff and systems across the business including our key business partners and clients.  

As an analyst, this role is responsible for identifying, implementing and promoting better ways of using business systems.
 

The majority of the applications being implemented and supported are off-the-shelf solutions, but there may be a need to develop or re-configure the applications to meet client requirements as well as develop/maintain custom interfaces to ensure end-to-end system capability.  

In addition, the role will require the maintenance of the Business websites as well as those of key business partners and clients as required.

Main Duties and Responsibilities:

• Implement new business application software, capturing end user requirements and configuring, testing and integrating as necessary;
• Produce specifications of business requirements to a level that enables effective delivery of agreed changes;
• Integrate and test components and/or subsystems and their interfaces in order to create operational services;
• Develop, where agreed and feasible, customizations to Group, Business Partner and Client web sites;
• Work with the Business Partners in identifying and proposing application system changes, better uses, enhancements and developments and liaising with any appropriate vendors, users and the Technology Solutions Management Team;
• Document work, take part in user meetings and assist in presenting issues and solutions both orally and in writing; and

Essential Skills

• Application systems – experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions, including those of web based environments.
• Willingness and ability to work independently on own initiative, and as part of a small and sometimes virtual team.
• Excellent standard of written and oral communication
• Knowledge of web programming languages and development methodologies is a plus;
• Business analysis techniques - familiar with techniques that help in modelling and understanding a business and its operation.
• Information modelling tools – familiar with tools and techniques which can be used to document an understanding of the structure, relationships and use of information within an organisation;
• Operating systems – Must be familiar with Microsoft Windows Server; Added advantage if familiar with Unix/Linux;
• Operating support infrastructure – familiar with general IT infrastructure (hardware, databases, operating systems, messaging, local area networks, voice etc.);
• Ability to work in fast-paced environment
• A strong application development background
• Knowledge of Incident, Problem and Change Management processes and tools
• Able to make trusted and unbiased judgments even under controversial circumstances
• Proficiency understanding Java or Wintel based application components
• Experience working in a relational database environment
• Experience working in a web-based environment, including strong understanding of typical 3 tier architecture and infrastructure setups is a plus.

Qualifications and Education Requirements

• Bachelors degree and/or equivalent Business Analysis certification and relevant work experience
• IT experience with background in application development, business analysis, or equivalent technical production support experience including web environment
• Knowledge of ITIL (Information Technology Infrastructure Library) production support best practices.

To apply
 

Send your application to kazini.kenya@gmail.com before the 19th July 2013.

Only shortlisted candidates will be contacted.