Senior HR Advisor
Job Ref: HR 06/2013
The Position
Key responsibilities
- Manage staff resourcing and recruitment needs as per approved staff establishment.
- Apply HRM expertise and knowledge to maximise the potential of human capital within a strategic context.
- Provide strong HR consultancy, advice and coaching to managers in Head Office & International Businesses.
- Focus on Talent and Succession, Resourcing, Retention and Learning and Development of Employees.
- Manage and maintain performance management for Head Office & International Businesses in order to achieve high Performance.
- Monitor and control staff operational costs at optimal levels.
- Undertake internal customers and stakeholder engagements and resolve all HR related matters.
- Monitor closure of HR business partnership issues arising from HR Audits and Employee Surveys.
- Manage Career development and progression for the Head Office & International Businesses staff.
- Resolve internal customer queries, conflicts and complaints (HR help desk issues/telephone calls, walk- in customers)
The Person
- University Degree from a recognized institution.
- Possession of a postgraduate degree in a related field will be an added advantage.
- Professional qualification in Human Resource Management will be an added advantage
- A minimum of 5 years’ experience in a HR Generalist role
- Knowledge of Talent and Skill pool management
- Knowledge and application of the Bank’s products, services and policies
- Experience of implementing a wide range of process improvement activities
- Must display superior verbal, written and presentation skills.
- Ability to build strong working relationships, internal and external to the organization.
- Demonstrated creativity and analytical ability.
- Interpersonal skills necessary to deal effectively with a diverse group
Security Liaison Manager - Moi Avenue
Job Ref NO: RB272013
The Position
Reporting to Branch Manager Moi Avenue, the role will be responsible for managing the security of the Moi Avenue Branch and to ensure customer, staff and cash security and safety.
Key Responsibilities
- Supervise the outsourced security staff
- Access control to secure areas and Permit only authorized persons to enter the premise and monitors entrances and exits.
- Conduct vetting of cash in transit (CIT) staffs, vehicles delivering and collecting cash.
- Surveillance of Branch premises including CCTV monitoring to ensure that threats are detected and manage the alarm system for the branch ensuring serviceability and proper testing.
- Oversee all safety aspects of the branch including fire drills and maintenance of safety kits.
- Ensuring the building physical security checks are routinely completed and adherence to office security protection measures.
- Respond to, investigate, and write reports on all incidents and accidents including accidents, incidents, suspicious activities medical emergencies, fires, alarms, bomb threats, etc. in accordance with the Operating Procedure Manual.
- Watch for irregular or unusual conditions that may create security concerns or safety hazards and take appropriate action.
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate requirements
- Provide assistance to customers, employees and visitors in a courteous and professional manner
The Person
- Preferably a University Degree in any field.
- Diploma in Security Management and or police or military service. Other security related qualifications are essential
- Minimum 6 years’ experience in Experience Area Law Enforcement; Military/Police/
- Intelligence) and must have:
- Experience in corporate security.
- Experience in investigations
- Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.
- Ability to interact cordially and communicate with the public
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail and problem analysis.
Technical Services Manager, Card Centre
Job Ref No: RB 262013
The Position
Reporting to the Senior Manager Acquiring and Support-Card Center, the role will be responsible for managing the card infrastructure (Telephony, software & hardware) and system uptime for the card acquiring business.
Key Responsibilities
- To Implement card payments systems such as – Quickpay solution for Payroll Cards and the Bulk Payment solution for monthly recurrent payments with service providers.
- Responsible for Project Management of Card Infrastructure Implementation and manage Card Acquiring Projects such as - EFTPOS Systems; Hotel Card payment solutions; eCommerce Acquiring.
- Responsible for Maintenance of Card infrastructure and SLAs with POS and third party Systems Providers .
- Preparation of Technical specifications, evaluation of bids and Board Papers of card acquiring systems.
- Liaison between Card Business, IT & Logistics for specification, recommendation and procurement for card infrastructure.
- Enforce compliance of KCB POS systems with standards set by Card Associations (i.e. Visa, MasterCard, Amex, JCB & UPI) and other local partners such as Kenswitch, Pesapoint and the regulator (Central Bank of Kenya).
- Implementation and Deployment of point of sale (POS) terminals and Integrated POS solutions.
- Provide technical support to merchants and undertake merchant training on card payment systems.
- Facilitate and coordinate the smooth operation of Card Centre Technical Services to merchants across the Bank’s network.
- Manage, coach and train the Technical Services team.
The Person
- University Degree preferably in IT or Computer Science
- Professional qualifications (Networking Certification/Hardware and Software Support Certification/ Systems Security Certification, Card Systems Operation).
- A Master’s degree or Project Management Certification is an added advantage.
- At least 5 years’ Management experience in IT and card business and must have hands on experience in :
- Card Systems Operations
- Network Security Implementation & Design.
- Project Management.
- Customer Service and Relationship Management
- Knowledge of WAN & LAN design, implementation and monitoring.
- Possess sound knowledge of bank products and ability to offer product solutions to business customers.
- Excellent communication and presentation skills.
- Excellent interpersonal and negotiation skills with the ability to network and generate new business
- Demonstrate sound knowledge of banking business and operations.
- Excellent planning, Organization, problem solving and analytical skills.
Manager, Card Centre Systems
Job Ref: IT132013
The Position
Reporting to the Senior Manager, E- Channels, the is role responsible for maintaining an efficient Card Management System ,delivering quality service to both internal and external customers, providing high system availability of card systems at all times, providing operational assistance and guidance in IT related areas to the Card Center team and ensuring compliance of the card management system with payment associations (VISA & MASTERCARD).
Responsibilities
- Provide leadership to KCB Card Centre processing team.
- Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users administration.
- Collect and account for transactions acquired through merchant establishments, ATMs and other sources.
- Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
- Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and any other interfaced systems.
- Ensure 24*7 availability of authorization system and any other systems as required by users.
- Keep track of systems and user related issues and attend to them promptly.
- Perform system upgrades and apply system patches promptly received from system vendors
- Provide user support and training; perform system backups and restoration procedures.
- Develop, maintain and enforce procedures for controlling and keeping track of system updates and alterations.
- Advise Card Centre management on systems features and enhancements that may add value to business.
- Participate in Projects that involve Card System implementation.
The Person
- A University degree in Information Technology or Computer Science from a recognized university. IT system qualification will be an added advantage.
- Masters degree an added advantage
- Certification in Oracle Database management, Linux and Windows Network Management.
- At least three (3) years working experience with Card and ATM systems.
- Experience in branch operations, handling of risks - frauds & forgeries will be an added advantage.
- Demonstrate high integrity
- Good data analytical skills, both financial and non-financial.
- Training in Risk management.
- Good communication, planning and organization skill
Head of Channels
Job Ref No: RB252013
The Position
Reporting to the Director Retail, the role is responsible for the management, business delivery, growth, and profitability of the Retail Banking Channels: M-banking, Money Transfer Services, Card Business, Agent Banking, New Branch Outlets and ATMs.
Key Responsibilities
- Formulate and execute the channels Mbanking, Money Transfer Services, Card, Agent Banking and channel expansion) Business Strategy in alignment with the KCB Group Business Strategic Plan.
- Provide leadership, direction and pace for Mbanking and Money Transfer Services taking appropriate strategies to make KCB the preferred choice of Mbanking, money transfer and remittance services.
- Develop and implement growth profitability models for each delivery channel.
- Monitor, drive and analyze overall Retail performance against target to ensure achievement of business targets.
- Identify business expansion opportunities and review requests for new business outlets, ATM expansion in liaison with the branches and Regional managers to expand the market share of the Banks Business.
- Drive the business synergies and work hand in hand with the stakeholders to boost up the sales activities of the various Channels in order to achieve the business targets.
- Spearhead the reviews and implementation of quality operations standards, risk management and compliance in every delivery channel with the ultimate aim of reduction of operating costs, fraud and losses through adherence to set policies and procedures and holistic corporate governance
- Management of bank’s tariffs on an annual basis, benchmarking this with competition and changing customer needs.
- Ensure optimization of human, physical resources, channels and forecast on retail needs.
- Coach, mentor and develop a high performing team with clear responsibilities and accountabilities.
The Person
- A holder of a degree from a recognized university. An MBA or Master’s degree or relevant professional qualifications in a relevant field will be an added advantage.
- Have at least 8 years proven experience in Banking Channels, product development, Sales, Credit and Bank operations functions of a commercial bank at a senior managerial level.
- Experience of operating in a multi-channels customer facing environment is essential.
- Exposure to implementing Mobile Banking products.
- Experience in the identification and management of new channels expansion.
- Should have a thorough knowledge of Retail Banking Products, services and the financial services Industry.
- Should have excellent high, influencing and negotiation skills with the ability to positively and clearly communicate with a variety of constituents.
- Good interpersonal skills and ability to establish new client relationships and generate new business.
- Excellent planning, problem solving and analytical skills
- Should have strong leadership skills with demon
Head of Credit Support
Job Ref No: Cr102013
The Position
Reporting to the Director Credit, the role holder will offer leadership in the overall management of the Group Non-Performing Credits, formulate/identify, review and implement policies, strategies / action plans to recover/restructure or restore to performance non-performing loans and provide advice to avoid such situations arising in future.
Key Responsibilities
- Overall management of non performing debts to prevent deterioration and improve the bank’s lending asset quality.
- Control specific provisions within budget and ensure adequate levels of provisioning on all accounts in accordance with the laid down credit policies.
- Managing recovery costs within budgets.
- Compliance with the bank’s Credit/NPL Policies and CBK Prudential Guidelines on loan classification and provisioning.
- Timely submission of NPL returns to the Group Board and CBK.
- Formulation of exposure/recovery strategies, action plans and supervising implementation for expedited closure.
- Reduce non performing credit through aggressive recoveries and viable restructuring thus contributing to the Group bottom line through provisions craw backs.
- Participation in partnership engagement meetings/forums.
- Oversight and support to subsidiaries in the management of the non performing debts.
- Receive and forward all enquiries to relevant Managers.
The Person
- University degree preferably in Business related field. Possession of an MBA or other professional qualifications (AKIB/ACIB/AICM will be an added advantage)
- Minimum of 8 years experience in Commercial Banking out of which 4 years must be management experience in Credit function covering Retail, Corporate Credit ,Mortgage credit, Financial analysis, reporting, monitoring and control of loans.
- Risk Analysis and Evaluation, Collaterals/Securities analysis.
- Knowledge of CBK/KCB prudential guidelines regarding lending
- Knowledge about securities and legal issues relating to lending
- Knowledge of Corporate and Mortgage products and administration of credit
- Experience in working closely with lawyers
- Must have attended KCB (or other) management courses on lending.
- Ability to communicate clearly and concisely both orally and written.
- Have the ability to make prompt decisions and be independent in problem solving in assigned duties.
- Possess the ability to work effectively under pressure and tight deadlines.
- Be pleasant, honest, outgoing well groomed and self-driven.
- Ability to create and work with teams across the business
The above positions are a demanding role which the bank will provide a competitive package for the successful candidates.
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 16th July 2013.
Only short listed candidates will be contacted.
